Shayona Store Frequently Asked Questions
Please see below for further Information:
Am I able to return or exchange an item?
Our refunds and exchange policy lasts for 14 days from the date of delivery of your order.
For full explanation on refunds and exchanges please see the link below:
- We accept nearly all major debit/credit cards via the online store
- We can't accept cash or cheques, so all payments must be made by card.
When is payment taken?
Payment for your order is taken and charged at checkout.
When do I pay?
Full payment will be taken the moment you place your order online.
How will I know if an item is in stock?
All items displayed on the website are in stock. The item is sold out if you are unable to add it to your cart.
What if we are unable to fulfil some items in your order?
If an item you ordered online is not in-stock for delivery a refund for that item will automatically be placed to the same card used to place the order. Please allow 3-5 working days for the refund to appear in your account.
On some occasions, we may send substitute items of the same kind/weight if the product is out of stock.
What happens if I have a problem when I go to pay?
If you receive an error the first time you enter your credit card details, it may be that you have forgotten a field or made an error when entering your details. The cause of such an error will appear in red and you will be instructed to add your details again.
If you enter your details correctly but, after you submit your details, the page seems frozen on ‘processing payment’, this may be an issue with the browser you are using. We always recommend using the very latest version of your internet browser. If this persists, please contact us. If your order has gone through correctly, you will receive an email confirmation and will be able to see the order details in the order history section of your account if you have created an account when placing the order.
What if one of the products that I ordered is missing?
During the packing process, a member of the Shayona Team will go through your order and ensure all the items that you have ordered are packed. They will inform you of any missing/out of stock items. if there is something missing, please reply back to the order confirmation email and we will be able to assist.
What if I did not receive my order confirmation email?
Please allow up to 1 hour for your email to come through. If you have still not received it, thereafter, please send us an email on firstname.lastname@example.org.
I'm a retailer/restaurateur, Can I stock your products?
Of course, please email email@example.com and we'd be more than happy to answer any of your questions and discuss further.
Will there be more products added in the future?
Yes! We plan to release several more products and we are updating the website frequently. If you have any suggestions or requests please email on firstname.lastname@example.org.